Refund & Cancellation Policy

You may cancel your subscription at any time from account settings or by contacting support. Cancellation stops future auto-renewal charges — your access continues through the end of the billing period you already paid for, and no further charges will occur after that period ends.

Because subscription access is granted immediately and content is available for on-demand streaming for the full billing period, we do not provide partial or prorated refunds for unused time within a billing period, except where required by applicable local consumer-protection law.

One-time purchases (e.g. single-title unlocks) are billed once at checkout and are final and non-refundable once the purchased content has been accessed, except where required by applicable law.

If you dispute a charge with your bank or card issuer instead of contacting us first, we may suspend or terminate your account while the dispute is investigated. We encourage you to contact support before initiating a chargeback so we can resolve billing issues directly.

1. Sign in and go to your account / billing settings.
2. Select “Cancel subscription” and confirm.
3. If you cannot access account settings, contact support (below) with your account email and we will process the cancellation on your behalf.

For billing questions, refund requests under applicable law, or help cancelling, contact [placeholder — billing support contact TBD].